Ph 0800 910 1410

The Blog

Top Tip for Clients: Keep your Web Browser Up-to-date

Updating your web browser is important.  Keeping your internet browser up-to-date saves you time, keeps you and your data safer, and opens up more opportunities for how you use online technology across multiple platforms and devices (desktop, laptop, tablet and smartphone).

Update Your Web Browser

Running older versions of a web browser can cause problems with web pages not loading properly, and may impede safe logging on to your favourite websites.

Updating your web browser is easy, and it’s free!

To check if you are running the latest version of your browser go to your browser settings and check for updates. If you need step-by-step assistance to update to the latest version of your browser, run a Google search, “How to update my internet browser”.

Remember, updating your web browser is free, and it’s easy to do. Update yours today!

Posted in Uncategorized | Tagged | Leave a comment

5 Keyboard Shortcuts For Daily Use

A keyboard shortcut is a combination of keys, which pressed simultaneously, executes a particular computer function more efficiently, and without the use of a mouse.  Keyboard shortcuts are used daily by most people who use computers.

Different keyboard shortcuts are used for different purposes.  Gamers have a strong suite of keyboard shortcuts in their arsenal which help speed up their reaction times when engaging in online gaming.

Researchers use keyboard shortcuts to assist in efficient retrieval of specific information from complex, diverse and word-dense sources.

Some medical professionals program the button functions on their hand-held microphones to mimic keyboard shortcuts.

Keyboard Shortcuts are Useful and Save Time

Keyboard shortcuts are as plentiful as they are useful.  Listed below are five useful keyboard shortcuts which I use daily.  I hope you find them useful also.


Windows: Ctrl + F

Mac: Cmd + F

This is the function that opens a Find window in most applications, or finds items in a document.

You don’t even have to type in the whole word, just the first few letters.  All words which start with the letters typed in the Find box are highlighted in the document or on the webpage.


Windows: Ctrl + S

MAC: Cmd + S

It’s self-explanatory, Ctrl + S saves your work.  If you’ve ever been the victim of an accidentally deleted file, you’ll value the importance of this little keyboard shortcut function.


Windows: Ctrl + Z, Ctrl + Y

Mac: Cmd + Z, Cmd + Shift + Z

Ctrl Z is the Undo Last Action function.  This function undoes the previous command.  To reverse the Undo command in Mac, press Command + Shift + Z to Redo.  In Windows applications just press Ctrl + Y to Redo.

In some apps you can undo and redo multiple commands.  Undoing the last five or ten commands becomes easy and accurate.


Windows: Ctrl + X

Mac: Cmd + X

Ctrl X is the Cut function and although similar in use to Undo, is extremely useful when wanting to quickly cut whole sections of a document.  Used in conjunction with Paste, the Cut function makes fast editing a breeze.

Select the paragraph or section you wish to cut.  Click Ctrl X to cut the selected section and paste it somewhere else, or simply discard it.


Windows: Ctrl + C and Ctrl + V

Mac: Cmd + C and Cmd + V

Similar to the Cut function, Ctrl C is the Copy function and Ctrl V is the Paste function.  Copy the selected item to the Clipboard and paste the contents of the Clipboard into the current document or app.

These five keyboard shortcuts are just a few of the many useful shortcuts available for daily use.  If you have some useful keyboard shortcuts you’d like to share with other Sterling Transcription clients, please add a comment.

Posted in Research Transcription | Tagged , , , | Leave a comment

5 Ways Medical Typists Can Help You

Medical typists are integral to the smooth and efficient operation of the healthcare industry.  Medical typists are transcription specialists who have a deep understanding of dictated medical language and terminology.  They respond to the specific and specialised transcription needs of the medical profession.

Doctors and specialists dictate their reports and medical typists transcribe these reports.  This means the medical typist needs to listen, discern, and then type the medical dictations into formalised medical reporting.

Medical Professionals Need Medical Typists

If you are considering outsourcing medical transcription services it is important to consider the five key ways medical typists can help you and your practice.

1. Medical Typists Know Medical Terminology

A medical typist can convert the doctor or specialist’s recorded dictations into a standardised, accurate, concise, and timely medical report.  They are very knowledgeable in medical terminology, including most medical specialties, language, grammar, specific formatting requirements, and relevant word processing programmes.

Medical Typists Provide Accurate Medical Records

2. Medical Typists Provide Accurate Medical Records

For any medical professional or medical practice maintaining accurate medical records is essential in delivering excellence in patient care and meeting legislative and other regulatory requirements.

Medical typists and medical transcription services are highly experienced in providing accurate medical records.  This means that the practitioner is able to focus on delivering consistently high quality patient care, rather than worrying about maintaining administrative responsibilities outside their scope.

3. Medical Typists Provide Exceptional Proofreading Services

Despite the rollout of voice recognition software across the healthcare industry, the need for experienced and skilled medical typists remains.   Even at its best, software-generated text will contain errors that need to be corrected by people who have the language skills, specialised knowledge and understanding of the health industry.  In these circumstances it is the medical typist who provides exceptional proofreading services to the medical professional, ensuring the accuracy of the completed report.

Medical Typists Provide Exceptional Proofreading Services

4. Medical Typists Are There For Staffing Emergencies

The reality is; the report must get to the patient or referred doctor, even when you’re short-staffed.  This is where a medical typist can stand in at short notice, and lighten the work load.

Many healthcare professionals and practices find outsourcing their medical transcription needs particularly helpful during holiday periods, when regular staff are unavailable.

5. Medical Typists Help Practices Reduce Their Capital Investment

When you choose to outsource your medical transcription you no longer have to worry about the expenses involved in maintaining equipment to support transcription.  Even if you choose to partially outsource your medical transcription, this can still be a great way to reduce costs.

Are you thinking about outsourcing your medical transcription?  Speak with the Sterling Transcription team now (enquire online or call FREEPHONE 0800 910 1410) and find out how our professional services can be tailored to meet your specific medical transcription needs.

Posted in Dictation, Healthcare | Tagged , , , , , , , , , | Leave a comment

How Leading Corporations Get Accurate Finance Season Records

Accurate finance season records are critical to leading corporations because they provide precise and impartial records of important financial events.

These events assist investors, analysts, the media, and other interested parties to transparently assess the company’s value.  This is a critical factor when communicating with shareholders and other stakeholders.

Read on to find out how Sterling Transcription helps leading corporations meet their legal and corporate governance responsibilities by providing accurate finance season records.

Finance Reporting across the Globe, accurate finance season records

What are finance season records?

Finance season records are accurate transcripts of public media events held by banks, venture capital firms and other financing entities.  Finance season records are produced by highly specialised transcriptionists.  The audio of the event is recorded, usually via a webcast, is typed by an experienced transcriptionist, and a transcript of the meeting is produced and made available for public perusal.

Information contained within finance season records will include the date and time of the event, the agenda, the names of speakers and their position in the company, and what the speakers said.

Finance season records may also include reference to PowerPoint presentations or other slides shown at the event.  Often these slides include financial forecasting, operational performance, any major development updates, production and sales reports, and other key information which impacts on the financial progress of the company.

Why are finance season records so important?

Accurate records help financing entities evaluate their performance, support business decisions and satisfy external reporting requirements.  Critical to this is transparency – accurate finance season records assist financing entities to show transparency in all decisions.

How can I obtain accurate finance season records of my financing entity’s media event?

Contact Sterling Transcription.  We will discuss with you how we obtain a recording of your important financial event so we can provide accurate transcripts of your finance season records.   We are currently taking bookings, so phone or email us today to discuss.

For further information on the services we provide to leading financial entities, click here.

Posted in Uncategorized | Leave a comment

Facilitating Focus Groups?  Recording great audio is ESSENTIAL for accurate and timely analysis.

Researchers across the world run focus groups to capture rich data for analysis.  One of the keys to running successful focus groups is recording great audio.

It is only by recording great audio that an accurate and timely transcript of the focus group session can be produced, for analysis.  Recording great audio consistently is easy if you follow a few key rules.

RULE ONE: Use a Good Quality Digital Recorder

This is a must.  It doesn’t matter how well you run the focus group or how prepared you are, if you don’t use a good quality digital recorder you simply won’t capture great audio, and you and your focus group participants’ time will have been wasted.

Buy or hire a good quality digital recorder, and learn how to operate it before you record your focus group sessions.  Make sure the recorder records in a recommended format, such as .mp3, .wma, .wav, .dss or .ds2.  Know where the pause button is, have the recorder on the highest quality setting, and ensure the recorder is fully charged.

We recommend you also have a backup power source, such as replacement batteries or an AC adapter, on hand.

Sterling Transcription recommends Olympus DM-901 with ME-33 mics to record focus groupsThere are a number of high quality digital recorders available which won’t break the bank.  The Olympus DM-901 is recommended for recording focus groups and meetings, and can comfortably accommodate recording 8-10 voices.

If you wish to record larger numbers, consider boosting the recording capacity of the DM-901 with external microphones, such as the Olympus ME-33 boundary layer microphones, which can be daisy chained to the recorder.

Sterling Transcription recommends recording large groups with Philips DPM8900 Conference Recording Kit.

For university researchers and market research companies who need a robust, flexible and more portable solution, consider the Philips DPM8900 Conference Recorder Kit.  This top of the range recording solution is pricey, but well worth the money if you need to transport your recording equipment regularly.

The DPM8900 comes with a high quality digital recorder, four exceptional quality boundary layer microphones, a cradle, dictation software and remote control, which all fits snugly and safely in the sturdy metal case, provided.

RULE TWO: Consider the Recording Environment

Choosing a recording environment which is comfortable for all participants, removed from unnecessary distractions and appropriate for the session is essential.  Consider the size of the venue and avoid places with intrusive background noise, such as public chatter, loud air conditioning or heating units, radios or loudspeaker announcements, and high volume traffic.

Be prepared and set up the space prior to commencing recording, ensuring tables and chairs are well-positioned, and participants are equidistant from the recording device.

Reduce unwanted interruptions by closing the doors when recording is about to progress, and to ensure privacy and confidentiality of participants during the session.  If appropriate, put a sign on the door – “meeting in progress”.

RULE THREE: Follow Standard Meeting Protocols

Of course, once you have acquired a good quality recorder and your recording environment is set up, you still need to facilitate the session well to ensure capture of good quality audio.

As well as being prepared according to your research topic, consider how you wish participants to interact with each other.  Overspeaking, where participants talk over the top of each other, is very common, but very disruptive and can lead to difficult-to-hear audio, and therefore difficulty in transcribing the audio accurately.  Minimise this human response by asking participants to speak one at a time, respecting each and every one’s contribution to the session.

Recording great audio can at first seem a daunting task, but by considering these three rules and adapting them to suit your own particular needs, you will find recording great audio actually very easy.

For more information on recording great audio please contact the Sterling Transcription team for assistance and advice.

Posted in Better Audio, Focus Groups, Interviews, Research Transcription, Transcription | Leave a comment

Work-life balance out of kilter? Consider becoming an online transcriptionist!

Balancing family, work, friends and community commitments can be a real juggling act – and the balance is different for different families.  Have you considered becoming an online transcriptionist?

There are many benefits to providing typing services from home; one of which is getting the right balance between family and work life.  The flexibility in setting your own work hours and days means that online transcriptionists can fit work in with family and community life, rather than the other way around.

Get Work Life Balance with Sterling Transcription


Working within the ebbs and flows of life gives transcriptionists a freedom which is often missing from nine-to-five jobs.

Commuting to and from work becomes a thing of the past; instead, transcriptionists working from home find they have more control over their time, and more time to spare.

Digital online transcription work is ideal for those who are studying, have young children or other carer responsibilities.  Anyone who wants more flexibility in the way they work will benefit from doing digital transcription.

Online transcription work involves listening to audio and typing what you hear, all from your home computer.  The content of the typing work ranges from interview transcription through to medical and legal transcription.

File transfer takes place over the internet.  Audio files are downloaded into your transcription software, and typed into a Word document or other specified template.  The completed document is then uploaded to the transcription company’s secure website.  This means that the work can be done entirely from home; there is no time wasted in receiving tapes or posting completed transcriptions back to the client.

If you are interested in becoming an online transcriptionist with Sterling Transcription click here for further information and to start the typing contractor application process.  We are currently hiring, with particular emphasis this month on Medical Transcription skills.

Posted in Transcription | Tagged , , , , | Leave a comment

How Outsourcing Your Transcription Can Save You Time and Money

Transcription is an essential service in any company where dictation is a key method of communication.

Legal, medical, insurance and finance professionals use dictation to record notes of meetings, patient records, legal documents, records of on-site visits, and other important events.

These dictations, generally in the form of audio files, are then transcribed by professional transcriptionists using transcription software. Companies such as Sterling Transcription provide professional transcription services to clients who require their transcriptions outsourced.

Dedicated transcription companies such as Sterling Transcription provide quality assured consistently accurate transcripts to clients, in a highly efficient and timely manner.

Below we’ve listed 4 top reasons why outsourcing your transcription needs to a dedicated transcription company, such as Sterling Transcription, will improve the efficiency of your business.


Save Money, Save Time!

Top Reason #1: Save Money

Is your company a transcription company? No? Then why are you allocating staff resources to it? Instead, why not redirect your staff to growing your core business, and leave the business of transcription to a professional transcription company. By outsourcing your transcription needs you are free to reallocate resources and staff to critical growth areas in your business.

Top Reason #2: Save Time

Often internal staff have competing deadlines across multiple work areas, and when urgent transcripts are required, they need to be squeezed into an already full workload. By outsourcing your transcription requirements to a professional transcription company, urgent files can be returned more quickly to the dictator, and your staff are freed up to concentrate on other important areas in your business.

Juggling Jobs?

Juggling Jobs?

Top Reason #3: Save Your Sanity

Planning for the unexpected is a part of modern business planning. But staff still get sick, computers get viruses, vacation time arrives, and your important documents still need to be supplied to your clients and colleagues. Consider outsourcing your transcription so you don’t have these headaches, and make a positive step towards “future-proofing” your business.

Top Reason #4: Save Space

By outsourcing your transcription needs to a professional transcription company you immediately reduce or eliminate the need for specific transcription equipment software and hardware, thereby freeing up space in your office.

So if you want to save money, save time, save your sanity and save space, consider outsourcing your transcription needs to a dedicated professional transcription company.

Contact Sterling Transcription for advice and assistance, and to set up your secure online account. Why not start today?

Posted by Catherine Byrne

Posted in Dictation | Tagged , , , , , , , , , , | 2 Comments

Top 12 Tips for Professional Dictating

Whether you are a seasoned dictator or a first-timer wishing to improve your professional dictating skills, it’s worth knowing what tried and tested techniques work to create successful dictations.

These top 12 tips for professional dictating listed below will assist you to brush up on your professional dictating skills, so you will receive better quality transcripts and eliminate the need for a final edit.

Professional Dictating

A professional dictating device such as the Olympus DS-7000 produces exceptional audio quality.

Tip #1: Familiarise yourself with your recording equipment

Learn about your recording equipment, how it works and how to maintain it. Understanding the settings and other options will allow you to produce the highest quality audio recording possible.

Tip #2: Optimise your recording environment

Make sure you are in a quiet area so your dictation can be picked up easily by the recording device.  Do everything possible to minimise background sound by moving to a quieter area, closing any doors and windows, and shutting off any noise-making devices. Extraneous noise can make it difficult when playing back the audio for dictation.

Tip #3: Collect your thoughts, plan your dictations

Collect your thoughts and plan your words before speaking.  Assemble any papers or reports before you start dictating, including documents you may refer to on your computer.  Set priorities and organise.

Tip #4: Provide critical information

Identify yourself at the beginning of your dictation and state what dictation you are doing, i.e. what type of reports and the date you want reflected in the reports. (The date of your dictation, the date the transcriptionist is actually transcribing the work or a prior date of your choosing.

Tip #5: Identify template for use

Where applicable, ensure you identify which template the transcriptionist should use for your dictation.

Tip #6: Standardise your dictations

Try to use similar phrases in each of your report types. Be consistent in the way you approach similar reports. This not only reduces the chance of errors in the transcript, it also will make dictating a much more simple and routine process for you.

Punctuation Marks

Tip #7: Dictate punctuation

Dictate punctuation as you go, including “period” or “full stop”, “comma”, “new line” and “new paragraph”.  Pause slightly before and after small words such as “a” and “the” if they are being lost or misrecognised.

Tip #8: Speak with clarity

Speak clearly and naturally, at your normal rate, avoiding letting your voice fade-out at the end of sentences. Word beginning and ending sounds are important for speech recognition accuracy, in particular.Speak as you would to someone sitting across the desk from you.  Do not speak too loudly or too softly.

Tip #9: Speak in continuous phrases

Speak in continuous phrases. This is particularly important when using voice recognition software, such as Dragon NaturallySpeaking or Dragon Medical Practice Edition, as this approach provides contextual clues about what you said and helps the software choose between homophones like”:” the punctuation mark, and “colon” the body part.

Tip #10: Microphone use

Speak with your mouth at the recommended distance from your particular brand of microphone for optimum sound levels.  Try not to breathe into the mic as it tends to produce a rough sound that can obscure the dictation. Avoid clearing your throat, yawning, and eating whilst dictating.

Tip #11: Spell technical terms or jargon

If you are using a transcriptionist rather than voice recognition software, spell technical terms or jargon not normally found in the mainstream of daily work.  If you use an unusual word or a word that sounds the same as another, spell it out.   Spell out ALL proper names and industry-specific terms. To the transcriber, Rose Ann, Roseann, Rosanne, and Roseanne will all sound the same.  Include addresses if known; spell unusual street names and identify as street, lane, drive, avenue, etc.; spell city names if not local

Tip #12: Remember to say “End of Dictation”

Remember to say “End of Dictation” at the end of your dictation, so the transcriptionist will know there is no more dictation to follow.

For more information on professional dictating or to obtain professional transcription services, please contact Sterling Transcription.

Posted by Catherine Byrne.

Posted in Better Audio, Dictation, Healthcare | Tagged , , , , | Leave a comment

Sterling Transcription and Dictate + Connect – a sterling dictation and transcription solution.

Sterling Transcription yesterday launched a new dictation and transcription solution which will revolutionise the way Sterling clients access and use their secure client login to upload audio files.

“This new method features three main components – a Sterling Transcription client account, an iPhone or iPad, and the Dictate + Connect dictation app,” said Mr Stephen Rutledge (Director of Pacific Solutions Pty Ltd, the parent company for Sterling Transcription).

“This new method is easy to use, efficient and very effective,” said Mr Rutledge.

 Dictate + Connect

Dictate + Connect iPhone App


How does Dictate + Connect work?

The Dictate + Connect dictation app is downloaded to the client’s iPhone or iPad.  Once downloaded the client goes to the Settings area of the app and selects “Sterling Transcription” as their preferred “shared destination” for completed dictations.  The client dictates their files, and presses the send button.  All selected dictations are automatically uploaded directly to the client’s secure Sterling account.

Mr Rutledge said clients choosing to use this method no longer need to manually upload their files, as they have in the past.

“This method gives our clients more flexibility and versatility in relation to when, where and how they dictate and upload their files.   There’s no longer a need to be tethered to an office-based dictation system, such as using a dictaphone and dictation software.  Instead, clients have much more freedom to dictate when and where they choose, and how they upload their files to their secure Sterling client account,” said Mr Rutledge.

“Our team has tested the app for dictation quality, and the results show that this app now rivals many dictaphones on the market.”

Does the Dictate + Connect app have common dictation functions like dictaphones?

The Dictate + Connect iPhone dictation app features many of the functions often associated with dictaphones, including:

  • instant dictation controls
  • move and delete sections within a dictation
  • bookmarks in dictations
  • intuitive, easy-to-use interface
  • MP4/AAC, WAV, and AIFF formats,  and
  • barcode scanner

We [Sterling Transcription] are always looking for new and innovative ways to deliver best practice dictation and transcription solutions to our clients.  This partnership is a great example of our desire to continually keep abreast of technological developments while maintaining exceptional, reliable, time-tested and quality-driven transcription services to our clients,” said Mr Rutledge.

The Dictate + Connect iPhone app can be downloaded here.  For more information contact Sterling Transcription.

Posted by Catherine Byrne.

Posted in Better Audio, Dictation, Healthcare, Mobile Dictating | Leave a comment

Archiving your files with Sterling Transcription – a sensible option for storing your transcripts.

It would be difficult to find a person who has never deleted something and then immediately regretted it. One slip of the mouse or mind is all it takes for a file to be gone permanently. Sure, a quick reaction and a bit of luck will have you find it tucked away in your recycle bin, but wait too long or delete from an external server or temporary file folder and you’ll soon be tearing your hair out as we all have done at least once or twice before.

Archiving - Accidentally deleted a file?

Accidentally deleted a file?

What Archiving Service does Sterling Transcription offer?

As a part of your secure, online account which you upload audio files to and download transcripts from, a sub section is created called Archived Documents.

Once archiving is turned on (on request via email or phone), returned transcripts will automatically save here once complete. This section is protected the same way the rest of your account is, and you will be able to view and download all transcripts that have been returned to you.  Not convinced? Let me list a few further benefits of the system.

Three Key Benefits of Archiving Your Transcripts

Archiving Benefit One: Only You Have Access To Your Stored Transcripts –

Particularly important if you are normally using a shared server/computer to store your transcripts. This covers both a confidentiality issue of protecting your files, and an accident proof way of making sure a colleague doesn’t mistakenly remove the files from your hard drive.

Archiving Benefit Two: You Will Always Have A Copy Of A Transcript –

If you do wish to make changes to the document, naturally you will download and save it to your own storage device. However having an original copy of the transcript is necessary on occasion, and always good to have on hand. Even if you don’t use the archiving system as your only storage system, having a back up never goes astray, particularly when it is the original document you ordered and paid for.

Archiving Benefit Three: You Have Access To Your Files Anywhere –

Provided you have an internet connection. Rather than having to save copies of your transcripts to multiple devices, with our Archiving system you are able to access your documents 24/7 from any computer. Basically you will never have to remember to move files onto the appropriate devices, and those instances where you forget to will no longer be an issue.

Check out our website for more information on this affordable, secure, and user friendly option.

Posted by Emily Bellingham

Posted in Dictation, Focus Groups, Healthcare, Interviews, Research Transcription | Tagged , , | Leave a comment