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How Leading Corporations Get Accurate Finance Season Records

Accurate finance season records are critical to leading corporations because they provide precise and impartial records of important financial events.

These events assist investors, analysts, the media, and other interested parties to transparently assess the company’s value.  This is a critical factor when communicating with shareholders and other stakeholders.

Read on to find out how Sterling Transcription helps leading corporations meet their legal and corporate governance responsibilities by providing accurate finance season records.

Finance Reporting across the Globe, accurate finance season records

What are finance season records?

Finance season records are accurate transcripts of public media events held by banks, venture capital firms and other financing entities.  Finance season records are produced by highly specialised transcriptionists.  The audio of the event is recorded, usually via a webcast, is typed by an experienced transcriptionist, and a transcript of the meeting is produced and made available for public perusal.

Information contained within finance season records will include the date and time of the event, the agenda, the names of speakers and their position in the company, and what the speakers said.

Finance season records may also include reference to PowerPoint presentations or other slides shown at the event.  Often these slides include financial forecasting, operational performance, any major development updates, production and sales reports, and other key information which impacts on the financial progress of the company.

Why are finance season records so important?

Accurate records help financing entities evaluate their performance, support business decisions and satisfy external reporting requirements.  Critical to this is transparency – accurate finance season records assist financing entities to show transparency in all decisions.

How can I obtain accurate finance season records of my financing entity’s media event?

Contact Sterling Transcription.  We will discuss with you how we obtain a recording of your important financial event so we can provide accurate transcripts of your finance season records.   We are currently taking bookings, so phone or email us today to discuss.

For further information on the services we provide to leading financial entities, click here.

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Facilitating Focus Groups?  Recording great audio is ESSENTIAL for accurate and timely analysis.

Researchers across the world run focus groups to capture rich data for analysis.  One of the keys to running successful focus groups is recording great audio.

It is only by recording great audio that an accurate and timely transcript of the focus group session can be produced, for analysis.  Recording great audio consistently is easy if you follow a few key rules.

RULE ONE: Use a Good Quality Digital Recorder

This is a must.  It doesn’t matter how well you run the focus group or how prepared you are, if you don’t use a good quality digital recorder you simply won’t capture great audio, and you and your focus group participants’ time will have been wasted.

Buy or hire a good quality digital recorder, and learn how to operate it before you record your focus group sessions.  Make sure the recorder records in a recommended format, such as .mp3, .wma, .wav, .dss or .ds2.  Know where the pause button is, have the recorder on the highest quality setting, and ensure the recorder is fully charged.

We recommend you also have a backup power source, such as replacement batteries or an AC adapter, on hand.

Sterling Transcription recommends Olympus DM-901 with ME-33 mics to record focus groupsThere are a number of high quality digital recorders available which won’t break the bank.  The Olympus DM-901 is recommended for recording focus groups and meetings, and can comfortably accommodate recording 8-10 voices.

If you wish to record larger numbers, consider boosting the recording capacity of the DM-901 with external microphones, such as the Olympus ME-33 boundary layer microphones, which can be daisy chained to the recorder.

Sterling Transcription recommends recording large groups with Philips DPM8900 Conference Recording Kit.

For university researchers and market research companies who need a robust, flexible and more portable solution, consider the Philips DPM8900 Conference Recorder Kit.  This top of the range recording solution is pricey, but well worth the money if you need to transport your recording equipment regularly.

The DPM8900 comes with a high quality digital recorder, four exceptional quality boundary layer microphones, a cradle, dictation software and remote control, which all fits snugly and safely in the sturdy metal case, provided.

RULE TWO: Consider the Recording Environment

Choosing a recording environment which is comfortable for all participants, removed from unnecessary distractions and appropriate for the session is essential.  Consider the size of the venue and avoid places with intrusive background noise, such as public chatter, loud air conditioning or heating units, radios or loudspeaker announcements, and high volume traffic.

Be prepared and set up the space prior to commencing recording, ensuring tables and chairs are well-positioned, and participants are equidistant from the recording device.

Reduce unwanted interruptions by closing the doors when recording is about to progress, and to ensure privacy and confidentiality of participants during the session.  If appropriate, put a sign on the door – “meeting in progress”.

RULE THREE: Follow Standard Meeting Protocols

Of course, once you have acquired a good quality recorder and your recording environment is set up, you still need to facilitate the session well to ensure capture of good quality audio.

As well as being prepared according to your research topic, consider how you wish participants to interact with each other.  Overspeaking, where participants talk over the top of each other, is very common, but very disruptive and can lead to difficult-to-hear audio, and therefore difficulty in transcribing the audio accurately.  Minimise this human response by asking participants to speak one at a time, respecting each and every one’s contribution to the session.

Recording great audio can at first seem a daunting task, but by considering these three rules and adapting them to suit your own particular needs, you will find recording great audio actually very easy.

For more information on recording great audio please contact the Sterling Transcription team for assistance and advice.

Posted in Better Audio, Focus Groups, Interviews, Research Transcription, Transcription | Leave a comment

Work-life balance out of kilter? Consider becoming an online transcriptionist!

Balancing family, work, friends and community commitments can be a real juggling act – and the balance is different for different families.  Have you considered becoming an online transcriptionist?

There are many benefits to providing typing services from home; one of which is getting the right balance between family and work life.  The flexibility in setting your own work hours and days means that online transcriptionists can fit work in with family and community life, rather than the other way around.

Get Work Life Balance with Sterling Transcription

 

Working within the ebbs and flows of life gives transcriptionists a freedom which is often missing from nine-to-five jobs.

Commuting to and from work becomes a thing of the past; instead, transcriptionists working from home find they have more control over their time, and more time to spare.

Digital online transcription work is ideal for those who are studying, have young children or other carer responsibilities.  Anyone who wants more flexibility in the way they work will benefit from doing digital transcription.

Online transcription work involves listening to audio and typing what you hear, all from your home computer.  The content of the typing work ranges from interview transcription through to medical and legal transcription.

File transfer takes place over the internet.  Audio files are downloaded into your transcription software, and typed into a Word document or other specified template.  The completed document is then uploaded to the transcription company’s secure website.  This means that the work can be done entirely from home; there is no time wasted in receiving tapes or posting completed transcriptions back to the client.

If you are interested in becoming an online transcriptionist with Sterling Transcription click here for further information and to start the typing contractor application process.  We are currently hiring, with particular emphasis this month on Medical Transcription skills.

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How Outsourcing Your Transcription Can Save You Time and Money

Transcription is an essential service in any company where dictation is a key method of communication.

Legal, medical, insurance and finance professionals use dictation to record notes of meetings, patient records, legal documents, records of on-site visits, and other important events.

These dictations, generally in the form of audio files, are then transcribed by professional transcriptionists using transcription software. Companies such as Sterling Transcription provide professional transcription services to clients who require their transcriptions outsourced.

Dedicated transcription companies such as Sterling Transcription provide quality assured consistently accurate transcripts to clients, in a highly efficient and timely manner.

Below we’ve listed 4 top reasons why outsourcing your transcription needs to a dedicated transcription company, such as Sterling Transcription, will improve the efficiency of your business.

Time_Is_Money_Black_Clock

Save Money, Save Time!

Top Reason #1: Save Money

Is your company a transcription company? No? Then why are you allocating staff resources to it? Instead, why not redirect your staff to growing your core business, and leave the business of transcription to a professional transcription company. By outsourcing your transcription needs you are free to reallocate resources and staff to critical growth areas in your business.

Top Reason #2: Save Time

Often internal staff have competing deadlines across multiple work areas, and when urgent transcripts are required, they need to be squeezed into an already full workload. By outsourcing your transcription requirements to a professional transcription company, urgent files can be returned more quickly to the dictator, and your staff are freed up to concentrate on other important areas in your business.

Juggling Jobs?

Juggling Jobs?

Top Reason #3: Save Your Sanity

Planning for the unexpected is a part of modern business planning. But staff still get sick, computers get viruses, vacation time arrives, and your important documents still need to be supplied to your clients and colleagues. Consider outsourcing your transcription so you don’t have these headaches, and make a positive step towards “future-proofing” your business.

Top Reason #4: Save Space

By outsourcing your transcription needs to a professional transcription company you immediately reduce or eliminate the need for specific transcription equipment software and hardware, thereby freeing up space in your office.

So if you want to save money, save time, save your sanity and save space, consider outsourcing your transcription needs to a dedicated professional transcription company.

Contact Sterling Transcription for advice and assistance, and to set up your secure online account. Why not start today?

Posted by Catherine Byrne

Posted in Dictation | Tagged , , , , , , , , , , | 2 Comments

Top 12 Tips for Professional Dictating

Whether you are a seasoned dictator or a first-timer wishing to improve your professional dictating skills, it’s worth knowing what tried and tested techniques work to create successful dictations.

These top 12 tips for professional dictating listed below will assist you to brush up on your professional dictating skills, so you will receive better quality transcripts and eliminate the need for a final edit.

Professional Dictating

A professional dictating device such as the Olympus DS-7000 produces exceptional audio quality.

Tip #1: Familiarise yourself with your recording equipment

Learn about your recording equipment, how it works and how to maintain it. Understanding the settings and other options will allow you to produce the highest quality audio recording possible.

Tip #2: Optimise your recording environment

Make sure you are in a quiet area so your dictation can be picked up easily by the recording device.  Do everything possible to minimise background sound by moving to a quieter area, closing any doors and windows, and shutting off any noise-making devices. Extraneous noise can make it difficult when playing back the audio for dictation.

Tip #3: Collect your thoughts, plan your dictations

Collect your thoughts and plan your words before speaking.  Assemble any papers or reports before you start dictating, including documents you may refer to on your computer.  Set priorities and organise.

Tip #4: Provide critical information

Identify yourself at the beginning of your dictation and state what dictation you are doing, i.e. what type of reports and the date you want reflected in the reports. (The date of your dictation, the date the transcriptionist is actually transcribing the work or a prior date of your choosing.

Tip #5: Identify template for use

Where applicable, ensure you identify which template the transcriptionist should use for your dictation.

Tip #6: Standardise your dictations

Try to use similar phrases in each of your report types. Be consistent in the way you approach similar reports. This not only reduces the chance of errors in the transcript, it also will make dictating a much more simple and routine process for you.

Punctuation Marks

Tip #7: Dictate punctuation

Dictate punctuation as you go, including “period” or “full stop”, “comma”, “new line” and “new paragraph”.  Pause slightly before and after small words such as “a” and “the” if they are being lost or misrecognised.

Tip #8: Speak with clarity

Speak clearly and naturally, at your normal rate, avoiding letting your voice fade-out at the end of sentences. Word beginning and ending sounds are important for speech recognition accuracy, in particular.Speak as you would to someone sitting across the desk from you.  Do not speak too loudly or too softly.

Tip #9: Speak in continuous phrases

Speak in continuous phrases. This is particularly important when using voice recognition software, such as Dragon NaturallySpeaking or Dragon Medical Practice Edition, as this approach provides contextual clues about what you said and helps the software choose between homophones like”:” the punctuation mark, and “colon” the body part.

Tip #10: Microphone use

Speak with your mouth at the recommended distance from your particular brand of microphone for optimum sound levels.  Try not to breathe into the mic as it tends to produce a rough sound that can obscure the dictation. Avoid clearing your throat, yawning, and eating whilst dictating.

Tip #11: Spell technical terms or jargon

If you are using a transcriptionist rather than voice recognition software, spell technical terms or jargon not normally found in the mainstream of daily work.  If you use an unusual word or a word that sounds the same as another, spell it out.   Spell out ALL proper names and industry-specific terms. To the transcriber, Rose Ann, Roseann, Rosanne, and Roseanne will all sound the same.  Include addresses if known; spell unusual street names and identify as street, lane, drive, avenue, etc.; spell city names if not local

Tip #12: Remember to say “End of Dictation”

Remember to say “End of Dictation” at the end of your dictation, so the transcriptionist will know there is no more dictation to follow.

For more information on professional dictating or to obtain professional transcription services, please contact Sterling Transcription.

Posted by Catherine Byrne.

Posted in Better Audio, Dictation, Healthcare | Tagged , , , , | Leave a comment

Sterling Transcription and Dictate + Connect – a sterling dictation and transcription solution.

Sterling Transcription yesterday launched a new dictation and transcription solution which will revolutionise the way Sterling clients access and use their secure client login to upload audio files.

“This new method features three main components – a Sterling Transcription client account, an iPhone or iPad, and the Dictate + Connect dictation app,” said Mr Stephen Rutledge (Director of Pacific Solutions Pty Ltd, the parent company for Sterling Transcription).

“This new method is easy to use, efficient and very effective,” said Mr Rutledge.

 Dictate + Connect

Dictate + Connect iPhone App

 

How does Dictate + Connect work?

The Dictate + Connect dictation app is downloaded to the client’s iPhone or iPad.  Once downloaded the client goes to the Settings area of the app and selects “Sterling Transcription” as their preferred “shared destination” for completed dictations.  The client dictates their files, and presses the send button.  All selected dictations are automatically uploaded directly to the client’s secure Sterling account.

Mr Rutledge said clients choosing to use this method no longer need to manually upload their files, as they have in the past.

“This method gives our clients more flexibility and versatility in relation to when, where and how they dictate and upload their files.   There’s no longer a need to be tethered to an office-based dictation system, such as using a dictaphone and dictation software.  Instead, clients have much more freedom to dictate when and where they choose, and how they upload their files to their secure Sterling client account,” said Mr Rutledge.

“Our team has tested the app for dictation quality, and the results show that this app now rivals many dictaphones on the market.”

Does the Dictate + Connect app have common dictation functions like dictaphones?

The Dictate + Connect iPhone dictation app features many of the functions often associated with dictaphones, including:

  • instant dictation controls
  • move and delete sections within a dictation
  • bookmarks in dictations
  • intuitive, easy-to-use interface
  • MP4/AAC, WAV, and AIFF formats,  and
  • barcode scanner

We [Sterling Transcription] are always looking for new and innovative ways to deliver best practice dictation and transcription solutions to our clients.  This partnership is a great example of our desire to continually keep abreast of technological developments while maintaining exceptional, reliable, time-tested and quality-driven transcription services to our clients,” said Mr Rutledge.

The Dictate + Connect iPhone app can be downloaded here.  For more information contact Sterling Transcription.

Posted by Catherine Byrne.

Posted in Better Audio, Dictation, Healthcare, Mobile Dictating | Leave a comment

Archiving your files with Sterling Transcription – a sensible option for storing your transcripts.

It would be difficult to find a person who has never deleted something and then immediately regretted it. One slip of the mouse or mind is all it takes for a file to be gone permanently. Sure, a quick reaction and a bit of luck will have you find it tucked away in your recycle bin, but wait too long or delete from an external server or temporary file folder and you’ll soon be tearing your hair out as we all have done at least once or twice before.

Archiving - Accidentally deleted a file?

Accidentally deleted a file?

What Archiving Service does Sterling Transcription offer?

As a part of your secure, online account which you upload audio files to and download transcripts from, a sub section is created called Archived Documents.

Once archiving is turned on (on request via email or phone), returned transcripts will automatically save here once complete. This section is protected the same way the rest of your account is, and you will be able to view and download all transcripts that have been returned to you.  Not convinced? Let me list a few further benefits of the system.

Three Key Benefits of Archiving Your Transcripts

Archiving Benefit One: Only You Have Access To Your Stored Transcripts –

Particularly important if you are normally using a shared server/computer to store your transcripts. This covers both a confidentiality issue of protecting your files, and an accident proof way of making sure a colleague doesn’t mistakenly remove the files from your hard drive.

Archiving Benefit Two: You Will Always Have A Copy Of A Transcript –

If you do wish to make changes to the document, naturally you will download and save it to your own storage device. However having an original copy of the transcript is necessary on occasion, and always good to have on hand. Even if you don’t use the archiving system as your only storage system, having a back up never goes astray, particularly when it is the original document you ordered and paid for.

Archiving Benefit Three: You Have Access To Your Files Anywhere –

Provided you have an internet connection. Rather than having to save copies of your transcripts to multiple devices, with our Archiving system you are able to access your documents 24/7 from any computer. Basically you will never have to remember to move files onto the appropriate devices, and those instances where you forget to will no longer be an issue.

Check out our website for more information on this affordable, secure, and user friendly option.

Posted by Emily Bellingham

Posted in Dictation, Focus Groups, Healthcare, Interviews, Research Transcription | Tagged , , | Leave a comment

What is the Conversational Analysis style of transcription?

Conversational analysis style is the most complex style of transcription offered by Sterling Transcription and serves as an alternative to slightly edited or strict verbatim transcripts. It is a method capable of uncovering various paralinguistic features and, through the inclusion of specific symbols, seeks to describe subtle speaker interactions. While it is a style most suited to linguistic research, it is ideal in any case where analysis of non-verbal communication is sought.

Conversational Analysis Style of Transcription

What’s the difference between standard slightly edited transcripts and conversational analysis transcripts?

Below is an example illustrating the difference between standard slightly edited transcripts and conversational analysis transcripts.

Slightly Edited style:

Interviewee: The quick brown fox jumps over the lazy dog.

Conversational Analysis style: Conversational analysis is not only transcribed strict verbatim but includes symbols and additional information relating to pace, tone, laughter et cetera.

Interviewee: [Quiet laughter] And- um- the (.) er (.) the (.) quick brown fox JUMPS over the (.) ahh (.) lazy (coughs) dog.

What can a conversational analysis transcription style reveal in a text?

One advantage of conversational analysis is the significant flexibility it offers to clients, whose transcripts can be personalised according to their specific research interests. Professional typists can tailor a document to identify specific features and denote these features using whichever notation technique is prescribed. For instance, a client can have details such as laughter, tone, pace and, in the case of video files, even descriptions of actions included.

Why request conversational analysis style?

A conversational analysis style transcript is an effective research tool for a client who wishes to extract the greatest possible meaning from speaker interactions, whether in a focus group or one-on-one interview. It is a style that is ideal where a client has complex transcription requirements in which detail is crucially important.

To gain the most out of this transcription style, documents may be synchronised or entered into compatible templates to facilitate the use of qualitative analysis software such as Leximancer, Nvivo or ATLAS.ti.

Further information on conversational analysis

More in-depth information on conversational analysis and its relevance to fields such as psychology, sociology and medical research can be found in various publications including:

George Psathas, 1995. Conversational analysis: The Study of Talk-in-Interaction. California: Sage Publications.

Monrouxe, L. V. (2010), ‘Identity, identification and medical education: why should we care?’ Medical Education, 44: 40–49.

For general enquiries or pricing information about conversational analysis style transcription, please contact Sterling Transcription.

Posted by Anna Denmar

Posted in Focus Groups, Interviews, Qualitative Research, Research Transcription | Tagged , , , , | Leave a comment

Research Transcription: What will my Focus Group or Interview Transcript look like?

Transcription for the purposes of research, such as transcribing focus groups and interviews for research and analysis, may require a template or format specific to the needs of the researcher and the qualitative analysis software you might be utilising.

Following are some helpful tips on how Sterling Transcription defines, categorises and presents research transcriptions. By being aware of the options available to you, you can tailor the format and cost of your own research transcriptions to suit your specific needs and budget.

Transcriptions for research can be roughly divided into two categories: Interview Transcription and Focus Group Transcription. Interview transcription generally covers conversations with one to three participants. Focus Group transcription is more complex, often with a larger number of interviewees, and many or may not require detailed identification of each speaker.

Research Transcription: Identification and Differentiation of Speakers

Sterling Transcription has a standard format for university transcription and research transcription when it comes to identifying or differentiating speakers. Where identification by name or number is requested, surcharges are likely to apply as the process takes longer, especially for focus groups.

Identification means that where we are requested to identify speakers and names are supplied, we will use those names to do so. Where names are not supplied, identification will be in the form of numbering for each speaker.

Differentiation means that where identification is not requested, speakers will be labelled according to role in the interview (facilitator/interviewee) and/or gender. This is the standard practice for Sterling Transcription.

Examples of identification and differentiation are outlined below.

Research Transcription: Interviews – files with 1 to 3 speakers

STANDARD: Speakers will be differentiated as either Facilitator or Interviewee as appropriate. If there are two facilitators or interviewees, these will be further differentiated by gender and voice, for example Facilitator, Male 1, Male 2.
ADVANCED: Where identification is required, speakers will be labelled with the names provided.

Example 1:
Facilitator: Hi, I am the facilitator and the client has not requested speaker identification.
Interviewee: I am the interviewee.

Example 2:
Facilitator 1: Hi, I am the facilitator with the male voice and the client has not requested speaker identification.
Facilitator 2: Hi, I am the facilitator with the female voice.
Interviewee: Hi, I am the interviewee Jane. While I do mention my name, as the client has not requested speaker identification, I am still labelled as interviewee.

Example 3:
John: Hi, I am the facilitator and the client has requested speaker identification. I introduce myself as John.
Male: Hi, I am an interviewee with a male voice and I am not identified at any stage.
Jane: Hi, I am an interviewee and my name is Jane.

Research Transcription : Focus Groups

Research Transcription: Focus groups – files with 4+ speakers

STANDARD: Sterling Transcription differentiates between facilitators and interviewees, however not between individual interviewees other than by gender. This means that interviewees will be named simply Male or Female. This style is preferred by the majority of clients who use our transcription services as they are more interested in the content of the discussion as a whole, rather than knowing which speaker made certain comments.

ADVANCED: If you would like speakers to be identified or differentiated, please add a note to your files requesting this. If you require names to be used, rather than numeric identifiers, please provide a speaker log with your audio. Where no speaker log is provided, please understand that we can only identify/differentiate numerically on a best attempts basis and as such this may not be possible for large focus groups.

Example 1:
Facilitator: Hi, I am the facilitator, the client has not requested identification for this file.
Male: Hi, I am an interviewee with a male voice.
Male: Hi, I am an interviewee with a male voice.
Female: Hi, I am an interviewee with a female voice.
Male: Hi, I am an interviewee with a male voice. I could be one of the two males who have already spoken or a new participant.

Example 2:
Facilitator: Hi, I am the facilitator and the client has requested speakers be identified by number.
Male 1: Hi, I am an interviewee with a male voice.
Male 2: Hi, I am an interviewee with a different male voice to the first male.
Female: Hi, I am an interviewee with a female voice.
Male 1: Hi, I sound like I am Male 1 again.

Example 3:
Facilitator: Hi, I am the facilitator and the client has requested speakers be identified by name.
John: Hi, I am John.
James: Hi, I am the interviewee James. While I do not mention my name, other participants call me James so I am identified as such.
Jane: Hi, I am Jane.
John: I have not mentioned my name again, but the typist has been provided a speaker log so knows it is me speaking.

Research Transcription: Know Your Options

Knowing what options are available to you is important in deciding on the format for your transcription. The more accurate the identification of speakers, the more likely this requirement will incur an additional cost, however closer identification of speakers may not be a priority for the purposes of your research.

Sterling Transcription is able to help with formatting documents in a way which allows automatic synchronisation with the audio when input into analysis software you might be using, such as NVivo, Leximancer or AtlasTI, and has a proven track record of transcribing audio recordings quickly and professionally.

So for help, advice and transcription services for research and university transcription, contact Sterling Transcription – on-line, on-time and on-call transcription.

Posted in Focus Groups, Interviews, Qualitative Research, Research Transcription | Tagged , , , , , , , , , , , , , | Leave a comment